change time on Norstar

Changing time on the Norstar phone system is the most common request I get as a phone technician. Two reasons this is true are:
1. anytime the Norstar phone system loses power, the clock stops. So, when power is restored, the time if by the amount of time the system was without power.
2. many of the Norstar systems don't have a setting for Dalylights Savings Time, so two times a year the time has to be changed.

Now, there is more than one way to change the time. I'm going to start with the simplest.

Try using the following key sequence from a 7310 or a 7324 phone (if you don't know what these phones are, search earlier posts in my blog where I have pictures).

Press FEATURE * * 8 4 6 3 (spells T-I-M-E)
if you get prompted for a password, the default is usually 266344.

If you get nothing.. or you just see the digits 8463 sitting in the screen, it probably means you have an older version of software and we'll program the time change a different way.

Here's the video that covers what we just did:



IF the FEATURE * * 8463 did NOT work, then we need to enter the Administrative programing mode.
That is done by entering FEATURE * * 2 3 6 4 6. The default password is usually 2 3 6 4 6.

See this video on how to navigate to the place where you change the time and date.